Key Parts of the Rooms Division

As I said in the previous blog entry each sector of the rooms division is like a position group in football. Each department within the rooms division has a job to do, and everyone must do their job effectively for their "team" to have success. The first part of the rooms division is called the Reservations department. Like their title implies they are responsible for selling rooms to prospective guests and ultimately closing the sale of the room. They are really the first department that the guest comes in contact with because obviously in order to stay at the hotel, they in one way or another have to deal with the reservations department. The next department that the guest comes in contact with is, uniform services. Uniform service people can include jobs such as valet, doorman, and bellhop. Uniform service's is the first interaction the guest has with the hotel staff at the physical plant of the property. The third department in the rooms division is the front desk. The front desk must be friendly and courteous to the guest and make sure that they have all the information they need before checking into their room. After the front desk, comes the concierge who helps the guest with extra information and details about not only the hotel, but also the attractions surrounding the property as well. The fifth department we have is the housekeeping staff whose responsibilities include; making sure the rooms are clean, tidy, and picked up so that the guest will feel comfortable in our room. After the housekeeping staff is the IT department or Information Technology department. The IT department makes sure everything technological, in the room and on the property is working and functioning, this includes things like televisions, computers, and land-line phones. The seventh department is the revenue managers, unlike the rest of these departments the guest has no interaction with the revenue management team. Their job boils down to selling the right room, to the right person, at the right price, to ensure, maximum profitability. The eighth and final department is the night auditor, whose job it is to run the front desk and help with accounting and finance later in the evening when most guests are sleeping or relaxing in their rooms. It seems fairly simple but if any one of these departments is not on top of their game, it could cause major problems not just for the rooms division but for the entire hotel as well.